Privacy Policy

Processing of personal data

At CRAFTERS GLOBALS 2014, SL we are concerned about the personal data that we process and about exact compliance with current regulations on the protection of personal data, including, among others, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC, as well as Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.

Accordingly, we inform you of the following issues regarding the processing of personal data that we carry out at CRAFTERS GLOBALS 2014, SL:

Who is responsible for the processing of your personal data?

  • Identity: CRAFTERS GLOBALS 2014, SL
  • NIF: B90105685
  • Postal address: Guadalquivir Industrial Estate, Technology Street, No. 22 41120 Gelves (Seville)
  • Phone: 955 439 490
  • Email: hello@kimidori.es
  • Registration data: CRAFTERS GLOBALS 2014. is registered in the Mercantile Registry of Seville, Volume 5,789, Folio 61, Page SE-99552, entry 1.

Principles relating to treatment

In the processing of personal data carried out herein, the principles required by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, GDPR) are respected:

  • Principle of legality, loyalty and transparency: The data we collect is processed lawfully, fairly and in a transparent manner, with the prior consent of the interested parties when necessary or, where appropriate, for the execution of a contract to which the interested party is a party or for the application at the request of the latter of pre-contractual measures, or if the treatment is necessary for compliance with an applicable legal obligation, or for the satisfaction of legitimate interests pursued by the controller or by a third party, provided that such interests are not prevailed over by the interests or fundamental rights and freedoms of the interested party that require the protection of personal data, in particular when the interested party is a child.
  • Principle of limitation of purpose: The personal data we process are used for the purposes indicated in the section “For what purpose do we use your personal data?”
  • Data minimization principle: In accordance with this principle, the only personal data we collect from users are those strictly necessary to manage the contractual relationship or to be able to respond to queries, suggestions and/or requests for information that they make to us.
  • Accuracy principle: The personal data we collect will be kept accurate and, if necessary, updated. To this end, if any changes occur to personal data, the user must notify us so that we can make the appropriate update.
  • Principle of limitation of the conservation period: The personal data that we process will be kept for the periods indicated in the section “How long will we retain your personal data?”
  • Principle of integrity and confidentiality: In order to respect this principle, personal data will be processed in a manner that guarantees adequate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, by applying appropriate technical and organizational measures.

For what purpose do we use your personal data?

Customer data: to manage your registration in order to make purchases on our website and, accordingly, manage and service the orders you place and the services you request.

Likewise, if you tick the box provided for this purpose, we will use your contact information to manage your subscription to our newsletter and, accordingly, send you, by electronic means, information about our company, its products, services, news, offers or promotions.

Data collected through support tickets: to manage and respond to the incident you notify us in relation to the purchase made.

Newsletter subscriber data: to manage your subscription to our newsletter and, therefore, the sending, by email, of newsletters or informative bulletins about our company, its products, services, news, offers or promotions.

Data collected through the contact form: to manage and respond to queries or requests for information made by users.

User data from our social media profiles: to interact with our users, mainly by responding to comments they make on the posts we make on the profiles we have on different social networks.

What is the legitimacy for the processing of your personal data?

Customer data: The legal or juridical basis for the processing of your personal data is the execution of the contract to which the clients are a party.

Regarding the sending of commercial information, the legal basis is the consent that you may give us by checking the box enabled to subscribe to our newsletter.

Data collected through support tickets: The legal or juridical basis for the processing of your personal data is the execution of the contract to which the clients are a party.

Newsletter subscriber data: The legal or juridical basis for the processing of personal data is the consent given when subscribing to our newsletter and, therefore, the need for such processing to fulfil your subscription.

Data collected through the contact form: The legal or juridical basis for the processing of personal data provided to us by interested parties when completing the form is the consent given when contacting us through the form and, therefore, the need for such processing to attend to and respond to queries or requests for information made to us by users.

User data from our social media profiles: The legal or judicial basis for the processing of your personal data is the consent given by following us on our social networks, and such processing is therefore necessary to interact with users (for example, to respond to comments).

How did we obtain your personal data?

All personal data that we process at CRAFTERS GLOBALS 2014, SL are provided to us by the interested parties themselves or their legal representatives.

The personal data we collect through this website has been collected through the existing forms or through the email address enabled for this purpose.

To which recipients will your personal data be communicated?

The personal data of clients will be communicated, where appropriate, to the tax authorities for compliance with legal and tax obligations, as well as to the financial entity/ies through which CRAFTERS GLOBALS 2014 manages collections (in the case of clients) and payments (in the case of suppliers and employees).

However, in relation to the sending of commercial communications to clients and newsletters to subscribers, we inform you that in order to manage in a more efficient, dynamic and operational way and to be able to have better control of the informative communications that we send by email, we use Sales Manago, a platform developed by Benhauer Sp. z oo, Grzegórzecka 21, 31-532 Krakow (Poland), NIF: 676 244 77 54.

In this regard, please be advised that the use of this platform involves the installation by the provider of the aforementioned service in said mailings of devices to track the activity of the recipients, in order to control the opening of the emails and the clicking of the links contained in the emails, and to be able to prepare campaign monitoring reports with the information collected.

In the rest of the treatments, the data will not be communicated to third parties unless it is necessary for the fulfillment of legal obligations or for the management of the request made by the interested party.

In addition, for certain matters we use third-party services, which act as data processors, with whom we have signed the corresponding data processing contract in accordance with the provisions of article 28.3 of the GDPR.

How long will we retain your personal data?

Customer data: Personal data will be kept for the duration of the corresponding contractual relationship and, once this has ended, for the periods necessary to comply with legal obligations.

Regarding the sending of newsletters, your personal contact information will be kept as long as you do not revoke your consent by requesting to unsubscribe.

Data collected through support tickets: We will retain your personal data for the time necessary to manage and respond to the incident you notify us of in relation to the purchase made.

Newsletter subscriber data: We will retain subscribers' personal data as long as they do not revoke their consent by requesting to unsubscribe.

Data collected through the contact form: The personal data that you provide us will be kept only during the management of the queries or requests for information that users make to us, so that, once their processing is complete, they will be deleted.

User data from our social media profiles: The retention periods for the personal data of our followers on social networks depend on the policies of each social network, although we will only process them until they stop following us.

What are your rights when you provide us with your personal data?

  • Right to request access to your personal data: In order to know and verify the legality of the processing, you may request confirmation from us at any time as to whether CRAFTERS GLOBALS 2014. is processing your personal data and, in such case, we will inform you, among other things, about what data we are processing, its purpose, origin of the data, expected period of data retention and, where applicable, recipients or categories of recipients.
  • Right to request rectification: You may request that we rectify inaccurate personal data or complete incomplete data, including by means of an additional declaration. In such case, you must indicate in your request which data it refers to and the correction to be made, and, where appropriate, provide supporting documentation for the inaccuracy or incompleteness of the data being processed.
  • Right to request deletion (“right to be forgotten”): You may request that your personal data be deleted and no longer processed if it is no longer necessary for the purposes for which it was collected or otherwise processed, you withdraw your consent, it has been processed unlawfully or it must be deleted to comply with a legal obligation.
  • Right to request limitation of the processing of your personal data: In this case, CRAFTERS GLOBALS 2014, SL will only retain your personal data for the formulation, exercise or defence of claims, or with a view to protecting the rights of another natural or legal person or for reasons of important public interest.
  • Right to the portability of your personal data: You may request that we provide your personal data, to you or to another controller that you indicate to us, in a structured, commonly used and machine-readable format.
  • Right to object to processing: CRAFTERS GLOBALS 2014, SL will stop processing your personal data in the manner you indicate, unless we need to continue processing them for compelling legitimate reasons or for the formulation, exercise or defence of possible claims.

How to exercise your data protection rights: to exercise your rights you must send us a written request addressed to CRAFTERS GLOBALS 2014. at Polígono Industrial Guadalquivir, calle Tecnología, nº 22 - CP 41120 Gelves (Seville), or by sending an email to hola@kimidori.es, enclosing in all cases a photocopy of your ID.

CRAFTERS GLOBALS 2014 will respond to all requests within the timeframes and under the conditions required by current regulations on the protection of personal data.

How to file a claim with the Spanish Data Protection Agency: If you consider that we have not handled your personal data appropriately or that we have not properly attended to the exercise of your data protection rights, you can file a claim with the Spanish Data Protection Agency, either through its electronic headquarters or at its address, at Calle Jorge Juan, No. 6, CP 28001 Madrid.

More information on data protection rights and complaints to the Control Authority at www.aepd.es.

Security

In accordance with the provisions of article 32 of the GDPR, CRAFTERS GLOBALS 2014. has adopted appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

In order to assess the adequacy of the level of security, particular account has been taken of the risks presented by data processing, in particular those resulting from accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

Duty of confidentiality

CRAFTERS GLOBALS 2014 has adopted measures to ensure that any person acting under its respective authority and having access to the personal data provided to us by users may only process them following the company's instructions, and must also maintain the corresponding professional secrecy regarding them, which will have an indefinite duration.

To this end, our employees have signed a confidentiality and duty of secrecy document regarding the information and personal data they process in connection with their employment relationship with the company.

Use of the website by minors

We ask users to read the policies for website use by minors that we have published in the “Legal Notice” of our website.

Cookies

Cookies are small text files that are stored on the hard drive or in the memory of the computer that accesses or visits the pages of certain websites, so that the user's preferences can be known when reconnecting. Cookies stored on the user's hard drive cannot read the data contained therein, access personal information or read cookies created by other providers.

See information about the cookies used on this website in the “Cookie Policy” section.